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Date of 1st publication: 2020-11-04
Category: Services

New Customer Service organisation

MicroMega is improving its ordering process by changing the point of contact for a better service.

What changes from today?

You used to send e-mails to one of the 3 following e-mail addresses to contact the Customer Service:

  • export@micro-mega.com
  • info.de@micro-mega.com
  • prenom.nom@micro-mega.com

To make it easier, decision has been made to remove them and create a unique and a clearly named one.

This electronic mailbox centralizes all your requests and redispatches them to the right consignee depending on the topic.

From now…

  • To place an order
  • For your invoice treatment
  • To receive a certificate
  • To get a quotation
  • To have any other information about orders (already placed or to come)

… use the new dedicated e-mail address!!

customer.service@micro-mega.com

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OPTIMISED RESPONSE TIME

  • 1st reply within 2 hours after your request is received (during opening hours)

  • Tickets system to sort by level of urgency

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FACILITATED ORDERING PROCESS

  • Some advantages for customers using the EDI* file to place an order: discounts, shortened processing times and more reliability

  • A dedicated person to track the ticket’s treatment progress during the whole process

* Please ask for your customised EDI Excel file to the Customer Service using the new e-mail address

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APPROPRIATE RESPONSE TO YOUR REQUEST

  • Your request directly sent to the person or the departement concerned

  • A customised and appropriate answer to your needs

Your satisfaction is our priority.

The Customer Service team remains at your disposal for any request !

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