COVID-19 INFORMATION

Updated : 2020/03/17 – 2:00 pm

Dear customers,

Following the latest health measures taken by the French Government regarding Covid-19, COLTENE MicroMega would like to inform you that its factory activities in Besançon are maintained until further notice. We do our best to keep an efficient service for our customers and collaborators.

In order to meet your needs and deal with your orders, a specific procedure has been implemented for this exceptional period, as follows:

  • Our Sales Team stays at your disposal to answer your questions via emails and phone.
  • Our Customer Service deals with your orders sent to your regular contact via emails only.
  • Our Supply Chain is duly active to ensue production and delivery of your goods.
    However, our delivery times are impacted, we invite you to contact via emails only our Customer Service for urgent matters.
  • Our Technical Service supports you if you have issues with your products via emails to your regular contact.
  • Our Accounting Service answers your questions or requests sent to the regular address via emails only.

COLTENE MicroMega makes its best to accompany you during this exceptional situation just as the last decade.
We will update you on the situation regularly.

MicroMega Customer Service

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Internationally recognized knowhow

Micro-Mega, whose history dates back to 1905, has always been at the forefront of technology and holds internationally recognized knowhow in the design, manufacture and marketing of medical devices for use by Dental Specialists around the world (root canal instruments, obturation, handpieces and instrument hygiene).

Through its technical expertise, its capacity for innovation and its commitment to quality Micro-Mega continue to offer solutions based on high-tech medical products.

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Quality

At Micro-Mega, at each manufacturing stage and at any given moment, our motto is “Total Quality”.

For us, quality is much more than a step in the manufacturing process. At Micro-Mega, quality is a complete process with continuous control that involves all our products and services, comprises counseling and training in the use of our products, and includes the constant evolution of our products and services in order to match the customer’s evolving needs and operating practices.

The Micro-Mega quality management system is certified according to ISO 13485:2016

After-sale service

MicroMega is optimising its After Sales Service by strengthening its collaboration with la Clinique de l’Instrument specialists, who, since 2017, are already responsible for part of our After Sales Service. The extended collaboration means even better After Sales Service, thanks to skills built over thirty years of experience in the field of rotary instrument repairs.